1. Tentative Confirmation
On receipt of the reservation enquiry form, we will contact and provide you with a confirmation of availability, villa rate, and the amount of deposit required (usually one night deposit).

. Changes to Bookings
All requests for changes to a confirmed booking must be made in writing (email). Please note that while Management will endeavour to accommodate the changes requested, this will be dependent on availability and therefore not all changes can be guaranteed.

3. Cancellation Policy
If the reservation is cancelled 30 days or more prior to arrival, deposit will be refunded minus 10% of the total booking value.
IMPORTANT: Reservations cancelled 30 days or less prior to arrival are subject to a complete forfeiture of the deposit.

4. Payment procedures and conditions
The balance is due no later than 30 days prior to commencement of stay.  Failure to make the final payment on a timely basis will cause the reservation subject to automatic cancellation.

5. Damages,breakages or losses
Guests are responsible for looking after the property, leaving it in good order and in a clean condition. Guests also undertake to pay for damages, breakages or losses they may be responsible for during the period of their stay.

6. Insurance
We strongly recommend that you purchase travel insurance to cover against illness, injury, theft, loss of baggage and personal items, cancellation and other travel contingencies.  There is NO public liability in Bali.

7. Waiver of Liability
Under no circumstances shall Villa Keluarga Management be responsible for any loss, expense, damage, claim or injury either directly or indirectly, consequential or otherwise whatsoever, however caused or incurred, whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted, or by reason of terrorist or military action, riots, revolution, insurgency, civil war, adverse government action or inaction or acts of God, or by any agents, employees, subcontractors, servants or third parties whatsoever supplying any of these services or accommodations herein or as substituted.

8. Villa Keluarga is a non smoking villa.

All Guests Staying at Villa Keluarga agree to these Terms and Conditions which can be found here.